Refund Policy
We follow the Australian Consumer Law (ACL), which guarantees your rights to refunds, repairs, or replacements under specific circumstances.
1. Eligibility for Refunds
You are entitled to a refund or repair when:
The service or product is faulty or not as described
The repair fails due to workmanship or defective parts
Refunds are not available for:
Change of mind
Damage caused by user error after service
Issues unrelated to the initial repair
2. Process
To request a refund, please contact us within 14 days of service or product purchase. We will assess your claim and process eligible refunds within 5–10 business days.
3. Contact Us
IFIXIT Electronics
Shop 4, 34 Tank Street, Gladstone QLD 4680
Email: repairs@ifixit.net.au
Phone: (07) 4972 6481
IFIXIT Gladstone (ifixit.net.au) is an independent Australian repair shop and is not affiliated with iFixit.com
Contact
- (07) 4972 6481
- repairs@ifixit.net.au
- IFIXIT Gladstone — Shop 4, 34 Tank Street, Gladstone QLD 4680 (per your business details)